Terms of Use

The Short Version

• VeteranRecord keeps your health records. It isn't medical or legal advice, and it isn't for emergencies.
• What you put in is yours. We only use it to run VeteranRecord for you.
• Only add information you're allowed to, and keep your login safe.
• Check anything VeteranRecord fills in for you, and don't rely on it alone for anything critical.
• You can stop using VeteranRecord and delete your account at any time.

Not Medical Advice, and Not for Emergencies

VeteranRecord is a place to record and organize health information. It doesn't diagnose, treat or give medical advice, and it doesn't tell you what's due or whether something is normal. Always follow your doctor, pharmacist and the medicine label, and ask them about any health question.

In an emergency, call 911 (or your local emergency number) straight away.

In particular:

• Reference information (such as the CDC vaccine schedule) is shown for reference only. Your doctor decides what you need.
• When you scan a vaccine card, medicine label or insurance card, the details are read automatically and can be wrong. Check every field against the original before you save it.
• Reminders and calendar alerts depend on your phone, your calendar app and your internet connection, and may not arrive. Don't rely on them alone for medicines or anything else where timing matters.
• VeteranRecord doesn't decide, predict or advise on the outcome of a VA disability claim, an IDES case or any other application, and isn't part of or endorsed by the Department of Veterans Affairs or the Department of Defense. Your VSO, attorney or doctor can help you decide what evidence to submit.
• "Last given" and today's doses show what was recorded. They're only as complete as what was entered.

Who Can Use VeteranRecord

• You must be at least 18 to create an account.
• Your account is for your own records.
• When you invite someone to help you, you choose what they can see and do. You're responsible for inviting only people you trust with that information.
• You must give accurate details when you sign up, and keep your email address up to date.

Your Account

Keep your password private and turn on two-step login. You're responsible for what happens in your account. Tell us straight away at [privacy email address] if you think someone else has used it.

Your Information

• You own what you put into VeteranRecord. You give us permission to store, copy and show it only as needed to run VeteranRecord for you and the people you choose, as our privacy policies describe.
• Only add information about other people (helpers, emergency contacts, doctors, people who write statements for you) that you're allowed to share, and only for keeping your health records.
• When you send a link to a summary or form, anyone who has the link can see what's on it until it expires or you stop it. Send links only to the people who need them.
• Keep your own copies of important papers, such as official vaccine records. VeteranRecord is a convenient copy, not the official record.

Using VeteranRecord Fairly

Don't:

• use VeteranRecord to break the law, or to harass, stalk or harm anyone;
• add information about someone you have no right to keep records for;
• try to get into accounts, records or parts of the service you aren't allowed to;
• interfere with the service, test its security without our written permission, or overload it;
• copy or scrape VeteranRecord, or use it to build a competing service;
• upload anything harmful, such as viruses.

Services from Other Companies

Some features rely on other companies, such as our hosting and storage providers, and Anthropic for reading photos you choose to scan. Your calendar app and email provider have their own terms. We aren't responsible for services we don't run, but we choose them carefully and they may only use your information to provide their service to us.

Price

VeteranRecord is free while we're testing it. If we add paid features later, we'll tell you first, and we'll never charge you without your agreement.

Changes to VeteranRecord

We're improving VeteranRecord all the time, so features may change, and parts may be unavailable sometimes. If we ever stop offering VeteranRecord, we'll give you at least 30 days' notice and a way to get a copy of your information.

Ending These Terms

You can stop using VeteranRecord and delete your account at any time in Settings. We may suspend or close an account that breaks these terms or puts others at risk. Where we reasonably can, we'll tell you why first and give you a chance to get a copy of your information.

Disclaimers

We work hard to keep VeteranRecord accurate, available and secure, but we provide it "as is" and "as available". To the extent the law allows, we don't promise that it will always work, be error-free, or that information in it (including anything read from photos you scan) will be complete or correct.

Limits on Our Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, or for decisions made using information in VeteranRecord, and our total liability to you for any claim about VeteranRecord is limited to [amount, e.g. US $100]. Nothing in these terms limits liability that the law doesn't allow us to limit, or your rights as a consumer under the law.

Law and Disputes

These terms are governed by the laws of the State of Washington, United States. If you have a concern, please contact us first at [privacy email address] so we can try to sort it out. If we can't, disputes will be heard in the courts of [county], Washington, unless the law where you live gives you the right to bring a claim there.

Changes to These Terms

If we change these terms, we'll update the date at the top and, for important changes, tell you in the app or by email before they take effect. If you keep using VeteranRecord after that, the new terms apply. If you don't agree, you can delete your account.

Contact Us

[company legal name]
[mailing address]
[privacy email address]